A Travellerspoint blog

Google Android

and what Symbian thinks about it....

Quoting John Forsyth

"if you are a serious phone maker and you are asked to bet your handsets on somebody, you would want to bet on someone with a track record of delivery and support."

from the beeb

OUCH! It's not often Google gets called out on their terrible customer support, and I don't even know if as the vice president of strategy at Symbian Mr. Forsyth is half aware of how bad it is, but this comment is so true it's not even funny.

The only customer support Google ever gives is related to the areas they make money, ie. Adsense and Adwords. For everyone else there is a never ending stream of clicks and links taking you from one FAQ page to the next to the next to the next .... now seeing as they won't actually be making any money on this 'system', can you guess exactly how good their support is going to be? If you're a serious handset maker, you're definitely not going to be placing all your eggs in this basket!

Posted by Sam I Am 04:38

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